{ "Status": { "Code": 200, "Message": "Request successfully processed", "SubCode": "0-0" }, "PagingContext": { "ItemsPerPage": 10, "StartItem": 0, "TotalItems": 1593 }, "DealerUrl": "http:\/\/www.dealerrater.com\/dealer\/Bozard-Ford-Lincoln-review-2259\/", "Reviews": [ { "DateActive": "\/Date(1345031609000)\/", "DateEntered": "\/Date(1345031376000)\/", "DateLastModified": "\/Date(1345031376000)\/", "DealerId": 15322, "Department": "SALES", "EmployeeNames": "", "Employees": [ { "Biography": "Annex Sales \r\nbob.gaudet@actontoyota.com \r\n978-431-5908 \r\n\r\nI was born and raised in Fitchburg, MA and currently live there now as well. \r\n\r\nI have worked within the automotive retail industry for the past 17 years. The last two years have been enjoyed here at Acton Toyota.\r\n\r\nI currently own a Toyota vehicle and in my free time I enjoy travelling.", "DealerId": 15322, "FirstName": "Bob", "Id": 13252, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/BobGaudet.jpg", "LastName": "Gaudet", "Position": "Annex Sales" }, { "Biography": "The Service Department at Acton Toyota of Littleton is the perennial winner of Toyota's Service Excellence Award. This prestigious award is presented to an exclusive group of Toyota dealerships nationally that \"excel in a series of categories focused on increasing customer satisfaction during their Toyota Service experience.\" Moreover, \"dealerships who earn this award have trained Certified Service Managers as well as continuous technician training to ensure the highest quality work on customers' Toyota vehicles.\"", "DealerId": 15322, "FirstName": "Acton Toyota Service", "Id": 14350, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/servicedepartment.JPG", "LastName": "Department", "Position": "" } ], "Id": 772328, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "Bob was friendly, listened to what we were looking for and provided great service. We would come here again and have already recommended it to people.", "UserId": 747120, "UserName": "landr" }, { "DateActive": "\/Date(1344879282000)\/", "DateEntered": "\/Date(1344874444000)\/", "DateLastModified": "\/Date(1344874444000)\/", "DealerId": 15322, "Department": "SERVICE", "EmployeeNames": "Susanna Chudik", "Employees": [ { "Biography": "stephen.poulin@actontoyota.com\r\n(978) 431-5855\r\n\r\nI have lived in Massachusetts my whole life, with 20 of those years spent in Boxborough, MA, where I currently reside. I graduated from Acton-Boxborough Regional High School in 2008 and went on to graduate from SMU in Dallas, Texas in 2012.\r\n\r\nSoon after graduating from SMU, I began my employment at Acton Toyota of Littleton. I consider myself fortunate to be able to work for one of the most proficient and well-organized Toyota staff in all of New England. I can personally guarantee you that I will make the process of purchasing your next car from Acton Toyota as simple and honest as possible.\r\n\r\nIn my free time I enjoy running, weight training, spending time with family, and staying up-to date with all of New England\u00e2\u20ac\u2122s sports teams.\r\n", "DealerId": 15322, "FirstName": "Stephen", "Id": 112255, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/124a6eb9-d2cf-4c0c-9865-32dbd5d5e621.jpg", "LastName": "Poulin", "Position": "Internet Sales", "YouTubeURL": "" } ], "Id": 770321, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "I have recently just purchased my first car ever! My sales person was Stephen Poulin, as I was referred to him by a family member, and for which I am thankful for that I was because he made my first time buying a car experience at Acton Toyota an extremely easy, enjoyable, and an exciting one to remember. \r\n\r\nFrom the moment we met, his customer service was oustanding. He really took care of my needs\/wants and I felt like he honestly cared for my happiness and contentment throughout the whole process. Stephen's quality of work left such a positive impression on me. He kept me so well informed every day with any and all updates and details about my new car and the steps involved. And, most importantly, I never felt pressured by him because of his sincere honesty and transparency as he made sure I understood the price and every stage of the process before, during, and after my time with him at Acton Toyota. He treated me with great respect, kindess, and was very friendly, too. Also, he was very understanding with every little specific question I had, and was undoubtedly patient even with all my futile\/newbie questions, concerns, and needs. \r\n\r\nMy overall experience was exceptionally great and satisfying. I am 100% sure you will love the enjoyable, informative, and hassle free time spent with him as I did. I highly and sincerely recommend to anybody to ask for Stephen Poulin at Acton Toyota!\r\n\r\n", "UserId": 745163, "UserName": "HighlyReccomendAT" }, { "DateActive": "\/Date(1344868342000)\/", "DateEntered": "\/Date(1344868342000)\/", "DateLastModified": "\/Date(1344868342000)\/", "DealerId": 15322, "Department": "LEASE_NEW", "EmployeeNames": "Keith Mobley", "Employees": [ { "Biography": "Internet Sales Manager \r\nben.koller@actontoyota.com \r\n978-431-5867 \r\n\r\nBorn and raised in Dayton, OH, I attended Holy Cross in Worcester, MA and received my B.A. in Economics in '04. Afterwards, I decided to remain in Massachusetts and joined Acton Toyota in June '04 after learning of their stellar reputation for sales excellence and exceptional customer service. I started as an Internet Sales Consultant in our Internet department, ActonToyota.com. Now, I'm proud to help manage ActonToyota.com, which currently ranks #17 on Ward's 2010 e-Dealer 100 list for the top dealership Internet departments across the entire U.S.\r\n\r\nIn my free time I enjoy snow skiing, running, cycling, and swimming. \r\n", "DealerId": 15322, "FirstName": "Ben", "Id": 162, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/BenKoller.jpg", "LastName": "Koller", "Position": "Internet Sales Manager" }, { "Biography": "wellington.pereira@actontoyota.com \r\n978-431-5828 \r\n\r\nBorn in Rio de Janeiro, Brazil, I grew up in Miami, FL. Today my wonderful wife and I reside in Fitchburg, MA where we raise three beautiful boys.\r\n\r\nI began my automotive career cleaning cars as part of Acton Toyota's detail shop in 2004. After a year of reliable service and hard work, I was promoted to a lot attendant position. After another year of hard work, became an Internet Sales Consultant. With my latest promotion, I now hold the title of Scion Sales Manager at Acton Toyota.\r\n\r\nI am happy to help all residents considering a car, truck, or SUV whether they are part of the Boston metro-west area or elsewhere within Massachusetts and New England. I have reached the Toyota Certified Expert level with 216 hours of product knowledge. I am very well suited to answer any questions you have regarding new or certified used Toyota or Scion vehicles. ", "DealerId": 15322, "FirstName": "Wellington", "Id": 174, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/me.jpg", "LastName": "Pereira", "Position": "Scion Sales Manager" }, { "Biography": "stephen.poulin@actontoyota.com\r\n(978) 431-5855\r\n\r\nI have lived in Massachusetts my whole life, with 20 of those years spent in Boxborough, MA, where I currently reside. I graduated from Acton-Boxborough Regional High School in 2008 and went on to graduate from SMU in Dallas, Texas in 2012.\r\n\r\nSoon after graduating from SMU, I began my employment at Acton Toyota of Littleton. I consider myself fortunate to be able to work for one of the most proficient and well-organized Toyota staff in all of New England. I can personally guarantee you that I will make the process of purchasing your next car from Acton Toyota as simple and honest as possible.\r\n\r\nIn my free time I enjoy running, weight training, spending time with family, and staying up-to date with all of New England\u00e2\u20ac\u2122s sports teams.\r\n", "DealerId": 15322, "FirstName": "Stephen", "Id": 112255, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/124a6eb9-d2cf-4c0c-9865-32dbd5d5e621.jpg", "LastName": "Poulin", "Position": "Internet Sales", "YouTubeURL": "" } ], "Id": 770170, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "This is the 6th car that we have purchased from Acton Toyota. Although we have closer options, we make the drive because of the people. We have worked with Ben Koller for years. He is consistently eager to help, knowledgeable and dedicated to customer service. With our last purchase, we also worked with Stephen Poulin. He is a pleasure to work with and is just as devoted to customer satisfaction. Keith Mobley, in Finance, continues to take good care of us. The whole staff is really top notch. Looking for a car can be a burden unless you are dealing with Acton Toyota. They are a dealer that you can trust. Thank you!", "UserId": 17584, "UserName": "melanieobrien" }, { "DateActive": "\/Date(1344707068000)\/", "DateEntered": "\/Date(1344706988000)\/", "DateLastModified": "\/Date(1344706988000)\/", "DealerId": 15322, "Department": "SALES_NEW", "EmployeeNames": "", "Employees": [ { "Biography": "I was born and raised locally in Westford, Massachusetts, and still reside in the Middlesex County area. I attended the University of Massachusetts at Amherst, where I studied Communications and Economics. I received my B.A. in 2007.\r\n\r\nI have over three years now of professional automotive experience. My start was within the accounting department of a small Jeep dealership outside of Boston. Learning the business from behind-the-scenes, I found that sales was a better fit for me. In 2010 I was given the opportunity and privilege to join the best team in New England, Acton Toyota of Littleton.\r\n\r\nI just recently transitioned from Acton's Extra Care division to ActonToyota.com, the dealership's award winning Internet department.\r\n\r\nIn my free time I enjoy running, reading, playing guitar, skiing, wakeboarding, golf, scrabble and New England (from its sports to its seasons).\r\n\r\nIt is an honor to help you find the right vehicle for your needs and wants.", "DealerId": 15322, "FirstName": "Scott", "Id": 30144, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/Scott-D..jpg", "LastName": "Doherty", "Position": "Showroom Sales Consultant" } ], "Id": 768721, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "Acton Toyota of littleton was fantastic, Scott Doherty was very Patient and not pushy. When we went in to look at RAV4's he already had what we were interested in our and ready for a test drive when we showed up. Then we decided he we would like to test drive a Prius he picked one out for us to test drive and walked us through everything to do with that car. He knew the answers to all our questions. They even took care of the registration of the new car no waiting at the RMV they also canceled the registration to the car i was trading in. When I went to pick up the car Scott had it waiting for me out side. He also helped me set up the bluetooth for my phone in the car. I would recommend buying from Scott at Acton Toyota to any one. I know I will be going to go to Action Toyota for future cars and all service even with other Toyota places much closer to me.\r\n\r\nWe also dealed with Gene Gavriluk for setting up the Finance aspect. He was also Fantastic to work with. He walked us through everything and answered all questions even if they were obvious. \r\n\r\n", "UserId": 743653, "UserName": "jpleva" }, { "DateActive": "\/Date(1344624365000)\/", "DateEntered": "\/Date(1344543426000)\/", "DateLastModified": "\/Date(1344543426000)\/", "DealerId": 15322, "Department": "SALES_USED", "EmployeeNames": "", "Employees": [ { "Biography": "", "DealerId": 15322, "FirstName": "Frank", "Id": 167, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/employee-placeholder.jpg", "LastName": "Mazzeo", "Position": "Bob Moran's Used Car Annex Sales Manager", "YouTubeURL": "" } ], "Id": 766956, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "We have purchased cars at Acton Toyota before and received excellent service, so we decided to go there once more. We were very pleased with the way the business was conducted.\r\n", "UserId": 741950, "UserName": "mariacwarren" }, { "DateActive": "\/Date(1344620712000)\/", "DateEntered": "\/Date(1344620679000)\/", "DateLastModified": "\/Date(1344620679000)\/", "DealerId": 15322, "Department": "SALES_NEW", "EmployeeNames": "", "Employees": [ { "Biography": "stephen.poulin@actontoyota.com\r\n(978) 431-5855\r\n\r\nI have lived in Massachusetts my whole life, with 20 of those years spent in Boxborough, MA, where I currently reside. I graduated from Acton-Boxborough Regional High School in 2008 and went on to graduate from SMU in Dallas, Texas in 2012.\r\n\r\nSoon after graduating from SMU, I began my employment at Acton Toyota of Littleton. I consider myself fortunate to be able to work for one of the most proficient and well-organized Toyota staff in all of New England. I can personally guarantee you that I will make the process of purchasing your next car from Acton Toyota as simple and honest as possible.\r\n\r\nIn my free time I enjoy running, weight training, spending time with family, and staying up-to date with all of New England\u00e2\u20ac\u2122s sports teams.\r\n", "DealerId": 15322, "FirstName": "Stephen", "Id": 112255, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/124a6eb9-d2cf-4c0c-9865-32dbd5d5e621.jpg", "LastName": "Poulin", "Position": "Internet Sales", "YouTubeURL": "" } ], "Id": 767852, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "Shopped around for some time on the web for a Prius. I received quotes from several different dealers within the area all were competitive. But Acton Toyota's full dis-closer of all the details from the start set them apart. Stephen Poulin had all of the information up front and did not "hide" anything. Stephen worked to make the entire process a smooth glitch free experience and worked late hour to fit my work schedule. ", "UserId": 742809, "UserName": "MaynardMan" }, { "DateActive": "\/Date(1344476983000)\/", "DateEntered": "\/Date(1344476815000)\/", "DateLastModified": "\/Date(1344476815000)\/", "DealerId": 15322, "Department": "SERVICE", "EmployeeNames": "", "Employees": [ { "Biography": "Contact Info:\r\nsteve.jensen@actontoyota.com \r\n978-431-5859\r\n \r\nMy background has been in customer service related industries. I've worked as a Corporate Travel Planner and Commercial Property Manager; and even though property management is not about selling cars, it is very much about customer service and delivering a product in a professional manner. I enjoy the customer interaction and helping folks find what works best for them.\r\n\r\nI am proud to be part of the Acton Toyota Team and especially the Internet Sales Division. I work with customers and help them to find the right vehicle at a competitive price.", "DealerId": 15322, "FirstName": "Steve", "Id": 171, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/stevejensen.jpg", "LastName": "Jensen", "Position": "Showroom Sales" } ], "Id": 766201, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "THANKS AGAIN, STEVE!\r\n We just bought a Tundra tonight and it's the second Toyota that my husband purchased from Steve. When we let Steve know we were in the market for a new truck, Steve had some options lined up for us right when we walked through the door. He wasn't intimidating or pushy and he did a great job showing us all of the features and the pluses to each model. \r\n\r\nWe picked our model and within 24 hours they had added everything we wanted -- a bed liner, steps, rails and a remote starter. And that was all before we signed the papers! Incredible service and a trusted partner in this process. We owe it all to Steve. It was great to work with someone who knew the product so well and who really understood our needs. We'll be back! ", "UserId": 741205, "UserName": "Jen.writing" }, { "DateActive": "\/Date(1344340892000)\/", "DateEntered": "\/Date(1344288456000)\/", "DateLastModified": "\/Date(1344288456000)\/", "DealerId": 15322, "Department": "SERVICE", "EmployeeNames": "", "Employees": [ { "Biography": "Alex Wheaton\r\n Internet Sales\r\n Alex Wheaton \r\n alex.wheaton@actontoyota.com\r\n 978-431-5854\r\n\r\n I have been in Toyota Sales for about 2 years now. I started at Toyota of Nashua and quickly became a Sales Consultant Master. I had decided to join Acton Toyota of Littleton after hearing about their exceptional reputation in sales and service. \r\n\r\n I strive to make the car buying experience honest easy and comfortable and Acton Toyota makes that easy to accomplish. We have an extremely friendly and pressure free environment.\r\n\r\n I have grown up in Littleton for over 17 years, and attended Littleton High School while also participating in football and basketball. I enjoy exercise, sports, and spending time with my fianc\u00c3\u00a9.", "DealerId": 15322, "FirstName": "Alex ", "Id": 111425, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/a2881a9a-c732-4439-a0e8-9f73c27016f3.jpg", "LastName": "Wheaton ", "Position": "Internet Sales ", "YouTubeURL": "" } ], "Id": 763610, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "Ales was very professional. He was efficient but not pushy. We came to a deal fairly quickly and pleasantly even though I had visited other Toyota dealers and wasn't exactly sure what I wanted.\r\n\r\nThe ambience at Acton Toyota is quite nice. Even though it it not as close to home as I would like, I will still go there because of the ambience and good service so far. Acton Toyota gets high marks for excellent customer care.", "UserId": 738704, "UserName": "susanne.flynn@comcast.net" }, { "DateActive": "\/Date(1344029871000)\/", "DateEntered": "\/Date(1343926211000)\/", "DateLastModified": "\/Date(1343926211000)\/", "DealerId": 15322, "Department": "SERVICE", "EmployeeNames": "", "Employees": [ { "Biography": "wellington.pereira@actontoyota.com \r\n978-431-5828 \r\n\r\nBorn in Rio de Janeiro, Brazil, I grew up in Miami, FL. Today my wonderful wife and I reside in Fitchburg, MA where we raise three beautiful boys.\r\n\r\nI began my automotive career cleaning cars as part of Acton Toyota's detail shop in 2004. After a year of reliable service and hard work, I was promoted to a lot attendant position. After another year of hard work, became an Internet Sales Consultant. With my latest promotion, I now hold the title of Scion Sales Manager at Acton Toyota.\r\n\r\nI am happy to help all residents considering a car, truck, or SUV whether they are part of the Boston metro-west area or elsewhere within Massachusetts and New England. I have reached the Toyota Certified Expert level with 216 hours of product knowledge. I am very well suited to answer any questions you have regarding new or certified used Toyota or Scion vehicles. ", "DealerId": 15322, "FirstName": "Wellington", "Id": 174, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/me.jpg", "LastName": "Pereira", "Position": "Scion Sales Manager" }, { "Biography": "stephen.poulin@actontoyota.com\r\n(978) 431-5855\r\n\r\nI have lived in Massachusetts my whole life, with 20 of those years spent in Boxborough, MA, where I currently reside. I graduated from Acton-Boxborough Regional High School in 2008 and went on to graduate from SMU in Dallas, Texas in 2012.\r\n\r\nSoon after graduating from SMU, I began my employment at Acton Toyota of Littleton. I consider myself fortunate to be able to work for one of the most proficient and well-organized Toyota staff in all of New England. I can personally guarantee you that I will make the process of purchasing your next car from Acton Toyota as simple and honest as possible.\r\n\r\nIn my free time I enjoy running, weight training, spending time with family, and staying up-to date with all of New England\u00e2\u20ac\u2122s sports teams.\r\n", "DealerId": 15322, "FirstName": "Stephen", "Id": 112255, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/124a6eb9-d2cf-4c0c-9865-32dbd5d5e621.jpg", "LastName": "Poulin", "Position": "Internet Sales", "YouTubeURL": "" } ], "Id": 759485, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "Stephen and Wellington were knowledgable, friendly and helpful. This is our second new car purchase with Acton Toyota. Their service and staff are always professional. Would highly recommend them. ", "UserId": 734700, "UserName": "wfarrell" }, { "DateActive": "\/Date(1343945672000)\/", "DateEntered": "\/Date(1343944324000)\/", "DateLastModified": "\/Date(1343944324000)\/", "DealerId": 15322, "Department": "SALES_NEW", "EmployeeNames": "", "Employees": [ { "Biography": "Internet Sales Manager \r\nben.koller@actontoyota.com \r\n978-431-5867 \r\n\r\nBorn and raised in Dayton, OH, I attended Holy Cross in Worcester, MA and received my B.A. in Economics in '04. Afterwards, I decided to remain in Massachusetts and joined Acton Toyota in June '04 after learning of their stellar reputation for sales excellence and exceptional customer service. I started as an Internet Sales Consultant in our Internet department, ActonToyota.com. Now, I'm proud to help manage ActonToyota.com, which currently ranks #17 on Ward's 2010 e-Dealer 100 list for the top dealership Internet departments across the entire U.S.\r\n\r\nIn my free time I enjoy snow skiing, running, cycling, and swimming. \r\n", "DealerId": 15322, "FirstName": "Ben", "Id": 162, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/BenKoller.jpg", "LastName": "Koller", "Position": "Internet Sales Manager" }, { "Biography": "stephen.poulin@actontoyota.com\r\n(978) 431-5855\r\n\r\nI have lived in Massachusetts my whole life, with 20 of those years spent in Boxborough, MA, where I currently reside. I graduated from Acton-Boxborough Regional High School in 2008 and went on to graduate from SMU in Dallas, Texas in 2012.\r\n\r\nSoon after graduating from SMU, I began my employment at Acton Toyota of Littleton. I consider myself fortunate to be able to work for one of the most proficient and well-organized Toyota staff in all of New England. I can personally guarantee you that I will make the process of purchasing your next car from Acton Toyota as simple and honest as possible.\r\n\r\nIn my free time I enjoy running, weight training, spending time with family, and staying up-to date with all of New England\u00e2\u20ac\u2122s sports teams.\r\n", "DealerId": 15322, "FirstName": "Stephen", "Id": 112255, "ImageURL": "http:\/\/apicdn.dealerrater.com\/images\/users\/actontoyota\/124a6eb9-d2cf-4c0c-9865-32dbd5d5e621.jpg", "LastName": "Poulin", "Position": "Internet Sales", "YouTubeURL": "" } ], "Id": 759870, "Ratings": { "Rating": [ { "Name": "AverageRating", "Value": "5" }, { "Name": "CustomerService", "Value": "4" }, { "Name": "BuyingProcess", "Value": "4" }, { "Name": "QualityOfWork", "Value": "5" }, { "Name": "Facilities", "Value": "3" } ] }, "RecommendDealer": true, "ReviewContent": "I bought my 2005 Camray from Ben Koller whom I would recommend time and again. This time I worked with Stephen Poulin who was recommened to me. He was professional, helpful, and patient. He gave me a very competitive price. I am a senior citizen, recently widowed, going out to buy a vechile by myself for the first time. Steven was so patient with my endless questions, explaining everything to me to my satisfaction. There was no pressure....I dislike pressure sales and would have walked out if I felt pressured. Picking a color was so difficult and like I said Steven was sooo patient....making sure I saw the different colors available. He showed me the basic and all the other "types" of the RAV4's and what they involved. I have to say it was a pleasure working with him and I am so excited and satified with my RAV4. I highly recommend Steven and Acton Toyota!!!!", "UserId": 735080, "UserName": "jweed" } ] }